Testimonials

★★★★★★★★★★ 10/10

“I can wholly, unequivocally and without reservation recommend working with you, Russ. I speak five languages, and I don’t think I can find the words in any to make that statement any stronger or more sincere.”

“I have used multiple book formatters in the past, but none of them came even close to the expertise and skill of Russ. I am 100% certain I will be hiring him again in the future. I know when I give Russ a job, it will be done correctly without my having to double check everything. I was also blown away by his shooting videos to explain some things to me. He deserves stars well beyond 5!”

Nina Hershberger Megabucks Marketing

Review - Colby Howard, President, Paragon Intel

"Makes me reconsider what 5 stars means for everyone else I've worked with. Russ recorded videos explaining everything he was doing to help our document and how we could do it ourselves going forward. Teach a mean to fish... Couldn't recommend Russ more highly."

Coby Howard ParagonIntel

"By far the most skilled contractor with respect to his mastery of Microsoft Word. I also believe his is one of the most understated profiles as well. My experience with Mr. Crowley far exceeded my expectations. Many freelancers claim to be able to assist with a client's problem but he not only quickly addresses the issue but also ensures you understand why and how he applied the solution. I will be coming back to him again in the future with more tasks."

Tim - Review 1st/sample project Innovatory Consulting

"Amazing freelancer. Russ has forgot more about WORD than I’ll ever be able to learn. He took what could have been an impossible task and made it incredibly successful."

Tim - 2nd review/full project

Innovatory Consulting

"Russ was amazing to work with. From his tailored job application through to completion of this small project, he was absolutely the right man for the job. His technical knowledge and ability (especially with MS Word) was amazing. His attention to detail, speed in his work, and punctual delivery was probably the best I've seen on UpWork. Will definitely be working with him again in the very near future. His rate is well worth every $ Thanks Russ!"

Garry W. IT Consultant

"Russ was awesome. Our issue in Word has driven us crazy for about 2 years and Russ fixed it overnight."

"Russ is a word guru! He did a fairly basic template for us but is capable of the most complex word templates! Russ works very quickly and efficiently and responds promptly."

"Russ is great. As a technical writer myself, I wanted someone who could fix a Word issue that was stumping me and wasting my time. Russ figured it out right away, which is exactly what I needed and the type of efficiency you hope your Upwork contractor will deliver."

"Russ is a true professional. Not only did he do the job perfectly, but he went above and beyond the job requirements and created a short video to help me with similar projects in the future. He is responsive, prompt, patient, polite, understanding, and hyper-competent. I could not ask for a better freelancer. He has my highest recommendation."

David Arndt Author - Arendt on the Political

"I was most impressed by Russ. He was very professional and capable. He kept me up to date with his progress, and went over and beyond to explain to me the technical aspects of the job. I would definitely recommend him!"

Alicia B

"Would recommend Russ to anyone needing correctly formatted, consistent sets of corporate word documents. Great communicator, very knowledgeable, responsive and keen to educate along the way. Will use again in the future!"

"Russ is a word guru! He did a fairly basic template for us but is capable of the most complex word templates! Russ works very quickly and efficiently and responds promptly."

"Russ is great. As a technical writer myself, I wanted someone who could fix a Word issue that was stumping me and wasting my time. Russ figured it out right away, which is exactly what I needed and the type of efficiency you hope your Upwork contractor will deliver."

"This is the second time I've engaged with Russ and once again he has done an amazing job. Excellent work ethic, great communication and very professional. Russ always goes above and beyond to take the time and educate on the intricacies of Word. Thank you once again Russ and look forward to engaging with you again in future."

Caroline Burrows EMDR Trainer & Consultant

"Second time working with Russ. He really knows a lot about Word and its limitations. He is honest and says what he can/can't solve and always tries to go beyond to satisfy its clients. Feedback and responses are always clear with explanatory videos which makes it easier to understand. Every time I learn more about Word because everything he does is documented." (Valiantys)

"Russ delivered great work. He understood the brief and found a perfect technical solution. Great communication and very complete explanation of the solution he implemented Highly recommended"

"Russ did a great job in record time on a VBS project. Communication was fast and efficient. Upwork at its best"

"Russ helped us develop a MS Word template and did so proficiently and skilfully.

He was able to accommodate our requests/requirements and explained how he had met (or exceeded) our brief at each stage of development. All around a great experience."

"Worth every penny. Russ is extremely knowledgeable in Microsoft Word and was able to get my template cleaned up and headed in the right direction in no time. Plus his communication skills are tops as well. Highly recommend."

"Russ delivered exceptional work on this Word template project. I'm glad we found him on Upwork as it's not always possible to guarantee the quality of work of freelancers. He delivered before time and on budget for our project and I'd be happy to hire him again. There's a reason he's Top-rated and that's because his work is excellent. Thanks again Russ!"

"Russ has been so very helpful with an urgent last-minute job. The communication from Russ was fantastic and he is extremely knowledgeable when it comes to Microsoft Word. Russ went above and beyond by sharing his tips and tricks which is much appreciated. Highly recommend Russ to anyone looking for a Word expert and we will definitely be in touch for future projects. Thank you again!"

Caroline Burrows EMDR Trainer & Consultant

"Russ has an exceptional understanding of all things Word. He made the process very easy and was intuitive to my business needs. I loved the Loom video explanations with all his workings. Would highly recommend and will use again."

"Great work by Russ as usual. The explainer videos save a lot of time."

"I have had the pleasure of working with Russ several times. He has fast become my go-to resource for all my MS Word issues. I have found him to be professional, collaborative and a joy to work with. I cannot say enough great things."

"Five stars isn't enough. I wish all my staff and contractors were as professional and good at what they do as Russ is. Russ helped is develop great looking, versatile, stable, but very complicated macro driven word template. The quality of his work, time management, efficiency and communication are outstanding. We have learned so much we didn't know we didn't know through working with him. He also adds value by providing short videos explaining what he has done, so we can now easily do ourselves things that seemed to complicated to even consider."

Henry Adams Owner, Common Capital

"Russ is an exceptional contractor in all regards. Clearly exceptionally skilled, professional, prompt, and an exceptional communicator. Do your self a favour and skip the rest on the list. Russ is your guy."

"Russ did an excellent job carrying out the required work. His skills with Microsoft Word are superb, which enables him to carry out the work promptly and to a very high standard. Russ also communicated all his work throughout the process in a clear and concise manner. This enabled us to have total confidence he would finish the job as per our requirements. I thoroughly recommend Russ for anyone considering hiring him."

"Russ is great to work with! Communicative, agile and responsive. He has deep expertise in Microsoft products - a great partner!"

Russ is a REAL Word expert and takes the time to share his skills and explain clearly how things work. He jumped on several calls with me and even created short videos to show me how I should do. He created a Word template for us including styles, cover page that adapts to different paper formats, graphs and tables (using Quick parts). Our work is now much easier to create nice corporate documents which are consistent across the company."

Maud E. Valiantys

"This is the 2nd time I've hired Russ and his skill, professionalism and expert communication was genuinely appreciated and respected. I hope we get to work together again!"

"Russ has been nothing short of a sheer pleasure to work with. His technical mastery of MS Word is matched only by his responsiveness, professionalism and collaborative nature. I cannot say enough great things about him."

"Excellent work from Russ once again, completing work in advance of agreed timescales and with faultless communication aided by demonstration videos. Cannot recommend more highly."

"Russ has been a pleasure to work with, he is extremely knowledgeable and has taught me a lot during our time working together. His communication is excellent, I really appreciated the walk though videos - it made a complex job very easy to understand and digest at my own pace. Thank you so much for all your amazing work, you have made a lot peoples lives a lot easier! hope to work with you again soon."

Hannah B. Impact International

"Russ was such a pleasure to work with. He is clearly passionate about his work, and his passion is matched only by his clear expertise. I highly recommend."

"Russ did outstanding work, with clear communication and timely responses - a wonderful experience and a great outcome. Thanks.

"Absolutely flawless execution of MS-WORD invoice template. Great communication and prompt delivery of work. Would hire again in an instant."

"Russ is a highly competent expert in technical editing and copywriting. Russ was able to work as a seamless extension to our business analysis and software development team to craft and update detailed design documents and analysis documents. His experience and expertise improved not only the documents but also our team's skills and capabilities by showing us new and improved ways of crafting and editing documents. As an added benefit, Russ works/lives in a different time zone which allowed our team to provide him documents at the end of a day and receive them back from Russ when we arrived to the office in the morning. I and our entire team, wholehearted endorse Russ and his excellent work. We will definitely engage him again in the future. Thanks."

Steve Goldsby President, Integrated Computer Solutions

"Russ is very professional and did a great job!

"Russ over and above exceeded my expectations. His level of professionalism and communication was second to none. Not to forget he was super efficient on turn around as well. Couldn't recommend him highly enough!"

A great service from Russ, very very quick turnaround and exactly as instructed."

"Russ helped us out of a tight spot, and completed a job for me that was time sensitive and involved a fair amount of explanation and guidance. Russ provided information videos explaining what he had done, delivered the work quickly and I can't fault his communication. The project delivered was as expected and nothing was too much bother for him. Would recommend for future word projects."

"Excellent work. Great communication- edits made quickly and efficiently with no wasted time. Will use again!"

"I couldn't recommend Russ more highly. He was knowledgable, created videos so I could understand what was happening all along the way and he was very easy to communicate with. Thanks for your help Russ! I look forward to working with you again."

"Russ was absolutely fantastic to work with! He explained things to me that I wasn't quite sure about and the quality of his work was second-to-none. I've never "met" anyone who is this much of a whizz with MS Word. There were things I was confident that couldn't be done... and Russ did them quickly and accurately. Thanks again Russ... I hope to be able to send more work your way in the near future."

Paul Evans

Excite Creative

"Russ delivered a very well formatted word document. He even added an explainer video - more than we expected. Thank you!"

We engaged Russ to turn a graphically designed Report Template into a functional and flawless Microsoft Word Report Template. From the beginning of our engagement, Russ was professional, responsive and demonstrated his knowledge of Microsoft Word by asking questions to fully understand our requirements and what 100% satisfaction would look like. I am happy to report that we are 100% satisfied and will without a doubt be looking at employing Russ' services in the future.

"Fantastic communication and high quality work. Did exactly as asked but also explained pros and cons of different options/alternatives. Will definitely use again."

"Russ was fantastic! Very knowledgeable and professional, he's experienced enough to understand just what our needs were. He went above and beyond by producing instructional videos for my staff. I wouldn't hesitate to hire Russ, in fact I intend to if I need any miscellaneous follow-up work as we implement the templates and documents he developed for us."

Todd Mobley Lancaster Mobley

Outstanding work. I've hired Russ over and over and will continue to do so. I LOVE the videos he shoots to show me what it is he's done."

"I gave Russ, what I would consider quite a difficult project on behalf of a client. He did it quickly, extremely accurately and used his own initiative to make things easier for my client. I will certainly be asking Russ to do more Word conversions if the work comes up. Thanks again Russ!"

"Russ a true Pro. Fast delivery and great communication Highly recommended!"

"As we launched a new brand, we needed a Microsoft Word consultant to create a new proposal document and delivery document template. Russ was extremely professional, communicating timelines and best practices via video - so we could be a part of his process and learn from it. He was also very patient and informative as we worked with him to figure out which word styles we needed in our proposal/delivery document templates. I would recommend Russ to anyone in need of a detail oriented, passionate word specialist."

Erin Triman PTP

"Russ completed the proposal template really quickly and was very helpful with providing instructions on how to use the template. Quality was very good and was happy to make some tweaks based on feedback. Highly recommended."

"Russ was very professional and completed the job, to produce a designed word template, literally within 24 hours! He also supplied a video (sharing his screen) talking me through how he created the template, and tips on how I could adjust things if I required. He exceeded all expectations, I would definitely hire Russ again."

"Russ REALLY knows his stuff. He took a job that was causing us some pain and completed it with an explanatory video. Excellent result."

"You go to Upwork and you hope you can source yourself a skilled, fast, reasonably priced pro. Russ is that find for me.

Although I'm a multi-decade senior technical writer with gobs of MS Word manuals and templates under my belt, I still bump into Word head scratchers. They just take too long for me to figure out. And I don’t always figure them out. Partly because Word can be, well, infuriating, even after Googling the issues and futzing about on my own, trying to solve them. It’s just not worth my time anymore. For me, that’s where Russ comes in.

He is a certified Microsoft Office Specialist Word Expert and I’ve learned he’s also a Microsoft Systems Engineer. He knows how to fix the issues that drive me nuts.

One more thing – Russ is amazingly generous with his expertise. I like to know just where my ignorance tripped me up, and Russ takes the time for me to screen record his work and actually explain the Word peculiarity at the centre of my angst, plus how you fix it."

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